1. Shipping Policy
1.1 Shipping Rates and Delivery Times
We offer various shipping options to meet your needs. The rates and delivery times are calculated based on the shipping method you choose, your location, and the weight of your order. Shipping costs will be displayed at checkout.
- Standard Shipping: Typically 7-14 business days.
- Expedited Shipping: Typically 7-10 business days.
- Overnight Shipping: Typically 5-7 business days.
Please note that delivery times are estimates and can vary based on factors such as weather conditions, shipping carrier delays, and order processing times.
1.2 Order Processing
Orders are processed within 3-7 business days of receipt. Orders placed on weekends and holidays will be processed on the next business day.
1.3 Shipping Locations
We currently ship to all over the world. If your location is not listed, please contact us at [insert contact email/phone number] to inquire about shipping options.
1.4 Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment.
1.5 Shipping Issues
If you encounter any issues with your shipment, such as delays or missing packages, please contact us immediately at [insert contact email/phone number]. We will assist you in resolving the issue as quickly as possible.
2. Return Policy
2.1 Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unused, and with all tags and packaging intact.
- The return request must be made within 2 days after delivery.
2.2 Non-Returnable Items
Certain items are non-returnable due to health and safety regulations or other reasons. These include:
- List non-returnable items, e.g., personalized and customized items
2.3 How to Return an Item
To return an item, follow these steps:
- Contact us at [contact email/phone number] to request a return authorization.
- Pack the item securely in its original packaging.
- Include the return authorization number and a copy of your receipt or proof of purchase.
- Ship the item to the address provided by our customer service team.
2.4 Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the item is defective or an error was made on our part.
2.5 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
2.6 Exchanges
If you would like to exchange an item, please follow the return process and place a new order for the item you wish to receive.
3. Contact Us
If you have any questions or need further assistance regarding shipping or returns, please get in touch with us at:
- Email: [[email protected]]
- Phone: [+44 7843 787608]
Note: There is no refund or return on sale items and customized items. Also, there is no refund or return in sale seasons such as Christmas, Easter, and other promotional days.
Note: All the mentioned prices are wholesale prices and the Minimum order is 50. Individual prices may be different.
Thank you for shopping with us!