Return shipping costs are non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.) For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. If using a prepaid gift card such as Visa, Mastercard, or American Express, please retain to ensure proper credit.
If an item is missing, damaged, defective, or incorrect, you must contact us by phone or email within 07 days of receipt of the package so that our customer care specialists can explain what steps need to be taken. After 10 days, you must contact the manufacturer about defective or damaged merchandise.
Prescription Medications and Vaccine Policy
PRESCRIPTION MEDICATIONS AND VACCINES ARE NOT RETURNABLE. We are unable to accept returns for refund or exchange on any prescription items or vaccines. Federal and state regulations prohibit the return of these items except in the unlikely event they are subject to manufacturer recall. In the event your items are received damaged, or any component of your item is missing, please contact our Help Center within 48 hours of receiving your order.
We will occasionally make our mailing list of names and addresses available to carefully selected companies whose products might be of interest to you. If you prefer not to receive such mailings, please visit our Help Center.
Note: No refund or exchange during the sale season (30 Nov-5th Jan)